Frequently Asked Questions

Frequently Asked Questions (FAQs) for Soothing Suds

1. What are the ingredients in your bath products? All our bath products are made with natural, high-quality ingredients. They are vegan-friendly, cruelty-free, and include essential oils, Shea Butter, and natural colorants. Each product's specific ingredient list is available on our product pages.

2. Are your products handmade? Yes, all our products are meticulously handcrafted in Yorkshire, ensuring each item is unique and made with love and care.

3. How should I store my bath bombs and soaps? Store your bath bombs and soaps in a cool, dry place, away from direct sunlight. This helps maintain their quality and fragrance.

4. Can I use your products if I have sensitive skin? Our products are designed to be gentle and nourishing, making them suitable for most skin types, including sensitive skin. However, we recommend performing a patch test before full use.

5. Do you offer gift packaging? Yes, for every three bath bombs of the same size purchased, you will receive a free natural-style cardboard gift box, perfect for gifting.

6. How do I use the DIY Bath Bomb Kit? Simply mix the included ingredients, add petals and shapes, and mould your bath bombs. Detailed step-by-step instructions are provided in the kit to help you create up to 10 beautifully scented bath bombs.

7. What is the shelf life of your products? Our bath products typically have a shelf life of 12 months. We recommend using them within this period for the best experience.

8. Are your products safe for children? Yes, our products are safe for children to use. However, adult supervision is recommended, especially for younger children, to ensure safe and appropriate use.

9. Do you ship internationally? Currently, we ship within the UK and selected European countries. Please check our shipping policy page for more details on international shipping.

10. How can I contact customer service? You can reach our customer service team through the contact form on our website or email us directly at support@soothingsuds.uk. We aim to respond to all inquiries within 24-48 hours.

If you have any more questions, feel free to reach out!